Frequently Asked Questions

Something is not quite right with your order? Don’t worry, our Lifesy team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly, we request you include photos, so we can help identify what has happened. 

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is support@lifesyshop.com. This also allows us to keep a paper trail for your issue, so we can help you as best we can. We answer emails from Melbourne to Malta, so we can sometimes have some slight delays in response time. We’re only human, so please be patient, and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

*Please note: Whilst we understand that some issues are frustrating, we value our Lifesy family – any profanities or abuse will not be tolerated, so please treat our team with respect. 

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer PayPal too! 

Woo, it’s on sale – so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in – make sure to click ‘Apply’! This is offered before the payment page, so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strike through prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. single Lifesy orders only). 

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free returns for 30 days from the date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us, so we can assess the condition. 

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing. 

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30-day return period for you to make that tough decision! Please refer to our returns policy for more information. 

Another pattern caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your Lifesy to us for an exchange to a new pattern, provided it is returned within 30 days.

*Please note:all Lifesy must be returned in as new condition, with the swing tag and bow to be eligible for a return. 

You’ve made an order, the sun is shining, and an angelic choir is singing in the background knowing your Lifesy is on its way – now what?

Once an order is placed, our team will carefully collect your Lifesy from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full – this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

We use the fastest delivery methods for most of our deliveries. You can expect your parcel within 2-10 business days. When we ship the order, you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours – the system can take a day or so to catch up. 

**Coronavirus impact: Please note couriers are experiencing significant international delivery delays due to limited flights, social distancing requirements and increased parcel volumes. 

Yay, time to celebrate – it’s on its way! After we pass your order to the courier, we will send you a shipping confirmation email, which will have a ‘Track Order’ button. This will take you directly to their website, so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date. 

Think your order might be lost in transit? Although we are quoted 2-10 business days for delivery from our couriers, sometimes life happens, and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 8 days, please contact us, and we can launch an investigation.

*Please note: Once we pass your Lifesy order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.